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Summary
Energetic Facilities Operations Administrative Assistant and Coordinator with exceptional written and verbal communication skills. Resourceful and accomplished collaborative team player with strong decision-making and time management abilities. Excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Offering experience in both corporate and non-profit office environments. Seeking a role of increased responsibility and authority.
Skills
Administrative Assistant
  • Scheduling
  • Security
  • Customer Service
  • Management
  • Coordinator

Administrative Skills
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PP
  • Google Doc
  • Fluent in Spanish
Experience
Restaurant Manager 04/2019 to Current Greene Hook Kitchen Jersey City, NJ
  • Supervised a 15-person staff daily, in a fast-paced, high-volume environment.
  • Worked closely with Beverage Director to assess inventory and purchase discounted bulk items
  • Keep restaurant, bar and work areas clean and sanitary, in compliance with standard and local, state and federal laws
  • Ensured exceptional dining experience for patrons
  • Resolved issues for guests and employees in a timely & fair manner
  • Handled cash drops from servers and bartenders
  • Performed all opening and closing duties
  • Trained workers in every position, including food preparation, money handling and cleaning roles.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Facilities Coordinator Concierge 09/2014 to 04/2019 Planned Parenthood Federation Of America New York, N.Y

• Monitor NY PPFA office space during the day

• Provide primary support for the telephone switchboard console and routing of calls to appropriate people or location(s) with the national office

• Greet and announce affiliate visitors, job applicants, vendors, board members and other PPFA employees

• Assist with creating access cards and monitor associated system

• Prepare incident/ accident reports and contact appropriate law enforcement and/ or desk security as required

• Schedule and maintain master calendar for conference center

• Assist staff with the facilitation of meetings, conferences, rapid response meetings and special events

• Assist with sorting and scanning of incoming/outgoing mail and log deliveries when necessary

• Monitor radio communications and assist as needed

• Assist in scheduling security for PPFA senior management

• Develop mental inventory and awareness of building tenants

• Support office safety plan, building evacuation plan, fire evacuation processes; maintain local law enforcement contacts

• Support ad hoc requests for administrative support from office

• Serve as Administrative Coordinator

• Serve as backup for AV Coordinator

• Other duties as required by Manager

Certifications/Licenses

CPR, AED, First Aid Certification

May 2018 to May 2020

FEMA Incident Command System ICS-100 Certification

February 2015 to Present

FEMA Active Shooter Security Training Certification

September 2014 to Present

Ergonomic Certification

March 2017 to Present

Education and Training
GED 1999 High School For The Humanities New York, N.Y
This resume is created in 7 minutes.
Professional Summary

Having worked as the  Sales & Marketing Manager at Rocky Ridge Retirement Community for the past 5 years and the Lead Concierge for 2 years before that, I have built many skills and qualities that I believe would serve me well working as the Account Manager at Lee Hecht Harrison Knightsbridge. As a driven and results oriented employee, I thrive on identifying the needs in my workplace and giving the best customer experience possible by having taken a vested interest in all areas. I am highly driven and have worked hard to build my career on integrity and great work ethic and  believe my background of the past 7 years in Sales & Marketing would serve me well in this role. Being a very people oriented person and team player who loves people, I thrive on building relationships with others, managing events, and overseeing and supporting others in their role to be the best team possible. I would love the opportunity to challenge and grow my career in a new way in the Account Manager position, continuing to challenge myself in new and familiar ways as an Individual and Professional.

Skills
  • Highly organized and driven
  • Goal-oriented
  • Positive and upbeat
  • Ability to prioritize tasks and time management
  • Analytical problem solver
  • Relationship builder & Networker
  • Communication Skills both oral & written
  • Market Analysis
  • MS Office Skills including Word, Excel, Outlook & Power Point
  • Creating and hosting Presentations and Support Groups
  • Educator
  • Planning and executing Marketing Events
  • Excels at Salesforce Data Management
  • Team Leadership
  • Conflict Resolution
  • Public Speaking & Facilitation Skills
  • Executing Sales Plans, Budgets & Invoicing
  • Creative Thinker
  • Updating website, writing blogs/articles
  • Team oversight
  • High Sales achiever
  • Great sense of humour
Work History
Sales & Marketing Director, 02/2013 to 07/2018
Signature Retirement LivingRocky Ridge Retirement Community
  • Renting out Suites to Seniors, offering a luxury lifestyle in a 5-Star Residence.
  • Liaising with Concierge, Business Manager, Director of Care, AHS Case Managers, Executive Director, Executive Chef & Lifestyles Director as we move in new residents.
  • Natural rapport with Seniors and building genuine relationships with them.
  • Producing a yearly Sales & Marketing Plan and Budget Plan.
  • Overseeing all advertising, making creative changes to better meet our target market on brochure packages.
  • Doing a yearly Competitive Analysis and knowing our direct competition.
  • Regular follow-up with potential leads and maintaining communication through phone calls and emails, using the Salesforce Data Management System.
  • Teaching staff orientation to all new employees.
  • Increased revenues within the first year as Sales Manager by achieving long-term 100% occupancy rates and setting Company record with taking in deposits and building a waiting list.
  • Addressing prospect and resident requests, questions and complaints immediately either orally or in written form.
  • Building relationships with residents, families and the community and local businesses to establish a long-term positive partnership.
  • Gathering data, analyzing it and compiling it into sales reports.
  • Exceptional Administrative and Organizational Skills.
  • Active role in all Audits to meet Alberta Health Services Standards.
  • Overseeing our Stampede and Community Christmas Party Events and all Marketing Events.
  • Excellent, clear communication, written and verbally.  Editing and assisting with grammar and sentence structure with Newsletters, updating website/blog, writing articles for local Suburban Journals and other communication as needed.
  • Counselling and supporting Seniors on services available.
  • Signing leases with new residents and creating smooth move-in/out experiences.
  • Excellent Communications written and verbal with all departments.
  • Developing and leading a Seniors Lifelong Learning Program.
  • Covering for Executive Director in their absence and oversees the Management Team leading huddles and giving direction.
  • Outreach and networking with Community Sponsors including Seniors Clubs, Doctors, and various Professional Services
Lead Concierge, 09/2011 to 02/2013
Signature Retirement LivingRocky Ridge Retirement Community
  • Assisted in opening of  Rocky Ridge Retirement and building up all the front desk processes.
  • Excellent customer service and building relationships with residents.
  • Addressing any maintenance requests, service needs, complaints with a positive friendly attitude.
  • Managing incoming calls and directing them accordingly.
  • Drawing up memos, activity announcements, and assisting Marketing Department  and Executive Director with administrative tasks for events.
  • Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
  • Trained all incoming Concierge Staff till passing on the role and stepping into the Sales position.
Sales Professional, 01/2011 to 09/2011
Tiffany & Co.Chinook Mall
  • Attended two weeks of intensive training to open the first Tiffany & Co. store in Calgary with sales training and fine jewelry education.
  • Assisted in stocking, organizing, decorating for one month before store opening.
  • Started as Sales Professional in main jewelry section. Due to exceeding sales goals, I was promoted to the fine diamond jewelry section, specializing in selling Engagement and Wedding Rings. Exceeded sales goals throughout employment.
  • Excelled at building relationships and maintaining contact with all customers through Salesforce Management.
Social Support Worker, 09/2006 to 12/2010
Hull Child & Family ServicesGlendale Group Home
  • Supporting teenagers/young adults with Developmental & Mental Health needs providing support in daily living activities.
  • Remaining calm as crises arose.
  • Handling many behavioral issues with professionalism.
  • Teaching daily living skills.
  • Thorough record keeping and writing reports.
Coordinator, 01/2000 to 06/2005
Mothers of Preschoolers (MOPS)Windsor , Ontario
  • Worked with a team of 8 Ladies, organizing weekly meetings for 100+ Mothers of Preschoolers.
  • Connecting Moms to local community resources for various issues and situations to assist them with both everyday and crisis situations.
  • Public Speaking on a weekly basis writing and presenting talks on relevant topics.
  • Overseeing and organizing daycare for 200+ preschoolers.
  • Managing 30+ volunteers.
  • Organizing guest speakers, services & building relationships with the community to support our program.
  • Developing leadership and mentoring my committee.
  • Small group facilitation.
Education
Bachelor of Arts: Psychology, 1994
University of Windsor - Windsor, Ontario
This resume is created in 7 minutes.
Summary
Customer-focused service professional with excellent interpersonal and problem-solving skills. Currently seeking a position to further utilize skills and passion in serving the needs of others, especially youth. 
Skills
  • Calm and patient
  • Active listening skills
  • Sharp problem solver
  • Conflict resolution techniques
  • MS Office proficient
  • Adaptive team player
Experience
The Kahler Grand Hotel Rochester, MN Concierge 05/2017 to Current
  • Greeted and registered guests and issued room keys.
  • Performed concierge services for a five-star, 44-room hotel.
  • Referred guests to local restaurants and recommended attractions in the area.
  • Fostered strong working relationships with all hotel departments.
  • Meeting the high expectations of all VIP guests.
Famous Footwear Rochester, MN Assistant Manager 04/2016 to 05/2017
  • Open and close store procedures.
  • Train new sales employees.
  • Resolve customer complaints by exchanging merchandise, refunding money and adjusting bills.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Additional duties of sales associate as described below. 
Famous Footwear Rochester, MN Sales Associate 06/2014 to 04/2016
  • Met incoming customers and provided immediate assistance. 
  • Listened to customer needs and preferences to provide accurate advice.
  • Increased purchase totals by recommending additional items.
  • Answered incoming telephone calls with professional and knowledgeable responses.
Education and Training
High School Diploma 2015 Stewartville High School, Stewartville, MN, U.S.
Accomplishments
  • Promoted to Assistant Manager at Famous Footwear after two years. 
  • Top 10 in the district for insole sales at Famous Footwear in the Winter and Spring of 2017.  
  • Four-time letter winner in high school band.
  • Marching and concert band section leader junior and senior years of high school. 
  • Recipient of The "Semper Fidelis" Award for Musical Excellence by the Unites States Marine Youth Foundation, Inc. and the Marine Corps League. 
This resume is created in 7 minutes.
Career Focus

Results-oriented Financial Sales Representative bringing 10 years' success in growing asset securitization pools at banks and hedge funds. Client-facing, customer-obsessed Enterprise Support lead specialist with 3 years experience with the most prominent AWS adopters. Highly skilled in converting prospects into long-term clients and delivering customer service exceeding client expectations in both speed and accuracy. Team-oriented and dedicated to working with team members to find customer-driven solutions to emerging issues. Increasing revenue by educating customers and gaining trust through transparent support. Determined to grow at AWS in an Account Management role that allows me to start from the customer and work backwards to solve all issues.

Core Strengths
  • Managing long, complex sales cycles
  • Contract negotiation/review/drafting
  • Earning trust with C-level executives at multinational firms
  • Delivering results
  • Evangelical customer advocacy
  • SQL/Data Warehouse/Aginity; Linux/PuTTY
  • Financial analysis
  • EC2 operations and optimization
  • Using data and client goals to make informed recommendations
  • Navigating resources internally to maximize client expereince
Accomplishments
  • Named Lead Concierge for the Northeast territory Banking/Wall Street clients at AWS
  • Successfully trained TAMs, Select TAMs and Concierge on topics ranging from cost optimization to Enterprise Support strategy
  • Presented on Wall Street and "K Street", leading to multi-million dollar Reserved Instance commitments at AWS
  • Implemented client-led change at AWS by working with the Service Team to have the Cost and Usage Report include EDP services covered, helping clients worldwide allocate costs
  • 1st Place, Highest Revenue Generated, Stone Street Capital
  • 1st Place, Most Deals Funded, Stone Street Capital
  • Promoted to Training Manager, Stone Street Capital
  • Promoted to Hiring Manager, Stone Street Capital
  • Promoted to Senior Associate, Stone Street Capital
  • Promoted to Director of Insurance, Origination and Compliance, Tidewater District, HSBC
Experience
Enterprise Support Concierge
December 2015 to Current
Amazon Web Services Herndon, VA
  • Educate Fortune 100 clients on AWS account creation and management strategy, resource tagging, report utilization, data visualization, and internal charge back industry best practices
  • Interface directly with CFAs, CFOs, and other executives to build, and continually optimize internal SOPs related to cost optimization, reserved capacity management and service limit trajectories
  • Presented on Wall Street and "K Street" on Reserved Instance management, leading to multi-year, multi-million dollar client commitments
Senior Associate
December 2010 to January 2015
Stone Street Capital, LLC Bethesda, MD
  • Traded periodic insurance payment streams on private markets as part of our Client Relationship Management strategy
  • Conducted near-arbitrage transactions for absolute return investment firms in exchange for future cash flows
  • Discounted, purchased, securitized and sold annuities on a secondary market to hedge funds, institutions and insurance firms
  • Worked on a cross functional marketing team and created a series of client-driven marketing programs to expand market penetration and increased key account base by acquiring over 155 client contracts for over 200% of goal in originated fees and funded 92 deals within the year, resulting in over 140% of goal in net profits
  • Contributed to marketing design that generated a 6,000% return on equity (in revenue) in a 30-day period
  • Increased the firm valuation by $22 million in 2013 by purchasing the highest volume of annuities nationwide at an average IRR of 18%
  • Assisted in establishing and maintaining an effective working relationship with support team, including operations specialists, legal, marketing, and sales associates
  • Conducted business transactions in Russian and Chinese
Account Executive, Private Client Group
August 2008 to May 2009
Fisher Investments San Francisco, CA
  • Coordinated the asset acquisition process with high net individuals.
  • Facilitated new money inflow and qualification process directly with clients.
  • Raised over $10 million for investment during the 2008 financial crisis.
  • Worked closely with Vice President to coordinate meetings with potential clients.
Assistant Vice President, Loan Production Office
August 2006 to August 2008
HSBC Bank Various cities, VA
  • Serviced a $52 million loan portfolio with over 2,000 clients in consumer lending sector.
  • Contributed to loan origination pipeline for HSBC's Mortgage Backed Securities (MBS) securitization.
  • Initiated 171% of new money sales goals as manager through individual contacts and reviewing deals in process.
  • Managed independently and directed a 6-person sales and operation team and organized daily production meetings and compliance audits.
  • Directed credit default insurance sales for the division.
Education
MBA : Applied Finance, 2015 International University of Monaco Monte-Carlo, Monaco
  • Corporate finance, hedge fund management, private equity, financial modeling, technical and fundamental asset analysis, equities, innovation, accounting, general management.
Bachelor of Arts : Political Science; Russian; Chinese, 2006 Wittenberg University Springfield, OH
  • Double-major BA in Political Science and Russian; Chinese language; Freeman grant recipient for study abroad in China; Wittenberg grant recipient for study abroad in Russia; Pi Sigma Alpha honor society