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Skillful Concierge resume

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Professional Summary

Management Support -
Ensured smooth operations by supporting executive team.

Helpful Hospitality professional driven to cultivate exceptional service. Works effectively to address patron concerns and foster loyalty. Proven success in managing complex requests with grace and efficiency.

Work History
09/2019 to Current Concierge Foulger Pratt The Exchange At Wheaton | Wheaton, MD
  • Increased customer satisfaction by resolving unhappy residential issues such as parking
  • Handled calls to address customer inquiries and concerns
  • Participated in meetings to discuss new opportunities
  • Worked with customers to understand needs and provide top notch service
  • Completed clerical tasks such as filing, copying and distributing mail
  • Supported needs of residents with skill and efficiency
  • Resolved problems, improved operations and provided exceptional client support
  • Loaded, unloaded and moved material to and from storage and production areas
  • Maintained excellent attendance record, consistently arriving to work on time
  • Followed all policies, regulations, dress codes and schedules
  • Assisted administration and or leasing with any necessary responsibilities
  • Performed administrative duties
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
03/2019 to 05/2019 Account Manager Bentley Williams Remodeling & Design | Forestville, Maryland
  • Obtained pricing deals, negotiated contracts, solidified beneficial agreements
  • Generate sales among client accounts, including upsetting and cross-selling
  • Operates as the point of contact for assigned customers
  • Develops and maintains long-term relationships with accounts
  • Makes sure clients receive requested products and services in a timely fashion.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
  • Provided extensive support in sales, technical and business areas to key accounts
  • Elevated account management by predicting potential competitive threats and outlining proactive solutions
  • Identified key entry points to enhance market penetration and effectively analyzed data to optimize customer satisfaction and increase profitability by 10%
  • Developed highly profitable pipeline based on multiple sales penetration techniques
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction
11/2017 to 11/2018 Concierge Planned Companies | Silver Spring, MD
  • Updated the front desk's concierge book daily so that guests had access to relevant local information
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
  • Provided services efficiently and with high level of accuracy
  • Resolved service-related problems in a timely manner
  • Answered customer telephone calls promptly and appropriately
  • Delivered messages, mail and packages left for guests and hotel facilities in a timely manner
  • Systems used were centralized mail and electronic faxes
  • Determined if mail was actionable and its requirements
  • Ensured mail was recieved by the appropraite party, ensured no delays of distribution
  • All other duties as assigned
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy
  • Loaded, unloaded and moved material to and from storage and production areas
  • Handled 10 calls per hour to address customer inquiries and concerns
  • Contributed to team results in fast-paced residential environments
02/2017 to 10/2018 Night Dispatcher Drive Towing; Shayne Byrd | Silver Spring, MD
  • Answered a high volume of phone calls and email inquiries
  • Filed paperwork and organized computer-based information
  • Managed and reviewed filing and office systems
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
  • Oversaw daily office operations for staff of 3 employees.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service
  • Politely assisted customers in person and via telephone
  • Directed calls to appropriate individuals and departments
01/2017 to 08/2017 Office Manager ESCO Towing, LLC; Julio & Antonio Escoto | Silver Spring, Maryland
  • Drove the short-term and advanced promotional planning processes
  • Developed metrics and measured success in order to further penetrate the marketplace
  • Analyzed contract performance for bids, budgets and forecasts
  • Maintained up-to-date account distribution information
  • Reduced and controlled company expenses
  • Prepared program operating budgets, budget reports and other financial performance reports
  • Maintained Performance Attendance Tracking System
  • Maintained Leave of Absence reports
  • Performed a wide variety of office duties to include the coordinating of meetings, typing, filing and dispatching
  • Assisted with timekeeping to include data verification and reconciliations
  • Maintained employee files and scheduled business meetings when necessary
  • Supports auditing when required
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Improved office operations by automating client correspondence, record tracking and data communications
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
  • Compared vendor prices to ensure optimal savings
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel
  • Handled all incoming business and client requests for information
01/2016 to 01/2017 Concierge/Front Desk Signal 88 Security of Maryland | Baltimore, MD
  • Politely assisted customers in person and via telephone
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Maintained cleanliness and presentation of stock room and production floor
  • Directed calls to appropriate individuals and departments
01/2015 to 02/2016 Medical Support Assistant Montgomery Family Med Associates; Keba Brown, HR | Silver Spring, MD
  • Answered and quickly redirected up to 15 calls per hour
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation
  • Managed office supplies, vendors, organization and upkeep
  • Directed guests and routed deliveries and courier services
  • Screened applicant resumes and coordinated both phone and in-person interviews
  • Answered and managed incoming and outgoing calls while recording accurate messages
  • Opened and properly distributed incoming mail
  • Maintained a clean reception area, including lounge and associated areas
  • Appointment setting.
12/2010 to 01/2015 Medical Assistant/ Support Staff Doctors Next Door; Jannette Shamaly | Silver Spring, MD
  • Maintained accurate records of patient care, condition, progress and concerns
  • Responded appropriately to the physical, emotional and developmental needs of patients
  • Obtained information about clients' medical history, drug history, complaints and allergies
  • Scheduled medical appointments
  • Performed clerical duties, such as word processing, data entry, answering phones and filing
  • Maintained a clean, healthy and safe environment
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to Management
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
  • Appointment setting and other related duties
12/2006 to 12/2010 Customer Service Manager ATT Towing, LLC; Sergio Escoto | Silver Spring, Maryland
  • Answered a high volume of phone calls and emails inquiries
  • Filed paperwork and organized computer-based information
  • Maintained appropriate filing of personal and professional documentation
  • Sourced and ordered office equipment and supplies
  • Investigated and resolved customer inquiries and complaints in an empathetic manner
  • Maintained accurate records of past due customer account activity
  • Adhered to all confidentiality requirements at all times
  • Facilitated inter-departmental communication to effectively provide customer support
  • Politely assisted customers in person and via telephone while assuring and maintaining effective business relationships externally and internally
  • Communicated with vendors regarding back order availability, future inventory and special orders
  • Supports the Business Owner in superior customer service experiences
  • Provided an elevated customer experience to generate a loyal clientèle
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems
  • Implemented innovative programs to increase employee loyalty and reduce turnover
  • Performs other duties as assigned
  • Devised and published metrics to measure organization's success in delivering world class customer service
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes
12/2000 to 12/2006 Office Executive Manager Aggressive Towing and Transport, LLC; Julio Escoto | Silver Spring, Maryland
  • Processed accounts payable for 3 employees.
  • Entered financial data into the company accounting database to be verified and reconciled
  • Generated invoices upon receipt of billing information and tracked collection progress
  • Tracked financial progress by creating quarterly and yearly balance sheets
  • Introduced new and efficient accounting, financial and operational systems
  • Streamlined daily reporting information entry for efficient record keeping purposes
  • Managed and responded to all correspondence and inquiries from customers and vendors
  • Established a QuickBooks accounting system to reflect accurate financial records
  • Entered financial information and payments to guarantee that employees and vendors were paid accurately and on time
  • Reconciled company bank, credit and line of credit accounts
  • Communicated with customers to identify and resolve outstanding payments
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets
  • Streamlined bookkeeping procedures to increase efficiency and productivity
  • Performs and provides other duties as assigned
  • Dependable, Hard Worker
  • Exceptional Interpersonal Communication Skills
  • Excellent Time Management skills
  • Proficient in MS Office Products: Work, PowerPoint and Excel
  • Self Motivated
  • Strong Organizational Skills
  • Ability to prioritize while paying attention to detail and meeting deadlines
  • Ability to perform in a fast paced environment while multitasking
  • Adherence to high customer service standards
  • Inventory control
  • Appointment Setting
  • Guest accommodations
  • Reporting capabilities
  • Vendor interaction
  • Recordkeeping
  • Scheduling
  • Customer Service
  • Documentation
  • Administrative support
2004 Associate of Arts | Business Administration University of Phoenix, Phoenix, Arizona
Bachelor of Science | Business Administration And Management American InterContinental University, Schaumburg, IL

Popular Concierge resume designs

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Job-winning Concierge resume

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Energetic Facilities Operations Administrative Assistant and Coordinator with exceptional written and verbal communication skills. Resourceful and accomplished collaborative team player with strong decision-making and time management abilities. Excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Offering experience in both corporate and non-profit office environments. Seeking a role of increased responsibility and authority.
Administrative Assistant
  • Scheduling
  • Security
  • Customer Service
  • Management
  • Coordinator

Administrative Skills
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PP
  • Google Doc
  • Fluent in Spanish
Restaurant Manager 04/2019 to Current Greene Hook Kitchen Jersey City, NJ
  • Supervised a 15-person staff daily, in a fast-paced, high-volume environment.
  • Worked closely with Beverage Director to assess inventory and purchase discounted bulk items
  • Keep restaurant, bar and work areas clean and sanitary, in compliance with standard and local, state and federal laws
  • Ensured exceptional dining experience for patrons
  • Resolved issues for guests and employees in a timely & fair manner
  • Handled cash drops from servers and bartenders
  • Performed all opening and closing duties
  • Trained workers in every position, including food preparation, money handling and cleaning roles.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Facilities Coordinator Concierge 09/2014 to 04/2019 Planned Parenthood Federation Of America New York, N.Y

• Monitor NY PPFA office space during the day

• Provide primary support for the telephone switchboard console and routing of calls to appropriate people or location(s) with the national office

• Greet and announce affiliate visitors, job applicants, vendors, board members and other PPFA employees

• Assist with creating access cards and monitor associated system

• Prepare incident/ accident reports and contact appropriate law enforcement and/ or desk security as required

• Schedule and maintain master calendar for conference center

• Assist staff with the facilitation of meetings, conferences, rapid response meetings and special events

• Assist with sorting and scanning of incoming/outgoing mail and log deliveries when necessary

• Monitor radio communications and assist as needed

• Assist in scheduling security for PPFA senior management

• Develop mental inventory and awareness of building tenants

• Support office safety plan, building evacuation plan, fire evacuation processes; maintain local law enforcement contacts

• Support ad hoc requests for administrative support from office

• Serve as Administrative Coordinator

• Serve as backup for AV Coordinator

• Other duties as required by Manager


CPR, AED, First Aid Certification

May 2018 to May 2020

FEMA Incident Command System ICS-100 Certification

February 2015 to Present

FEMA Active Shooter Security Training Certification

September 2014 to Present

Ergonomic Certification

March 2017 to Present

Education and Training
GED 1999 High School For The Humanities New York, N.Y

Top Concierge skills

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Experienced Concierge resume

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Professional Summary

Having worked as the  Sales & Marketing Manager at Rocky Ridge Retirement Community for the past 5 years and the Lead Concierge for 2 years before that, I have built many skills and qualities that I believe would serve me well working as the Account Manager at Lee Hecht Harrison Knightsbridge. As a driven and results oriented employee, I thrive on identifying the needs in my workplace and giving the best customer experience possible by having taken a vested interest in all areas. I am highly driven and have worked hard to build my career on integrity and great work ethic and  believe my background of the past 7 years in Sales & Marketing would serve me well in this role. Being a very people oriented person and team player who loves people, I thrive on building relationships with others, managing events, and overseeing and supporting others in their role to be the best team possible. I would love the opportunity to challenge and grow my career in a new way in the Account Manager position, continuing to challenge myself in new and familiar ways as an Individual and Professional.

  • Highly organized and driven
  • Goal-oriented
  • Positive and upbeat
  • Ability to prioritize tasks and time management
  • Analytical problem solver
  • Relationship builder & Networker
  • Communication Skills both oral & written
  • Market Analysis
  • MS Office Skills including Word, Excel, Outlook & Power Point
  • Creating and hosting Presentations and Support Groups
  • Educator
  • Planning and executing Marketing Events
  • Excels at Salesforce Data Management
  • Team Leadership
  • Conflict Resolution
  • Public Speaking & Facilitation Skills
  • Executing Sales Plans, Budgets & Invoicing
  • Creative Thinker
  • Updating website, writing blogs/articles
  • Team oversight
  • High Sales achiever
  • Great sense of humour
Work History
Sales & Marketing Director, 02/2013 to 07/2018
Signature Retirement LivingRocky Ridge Retirement Community
  • Renting out Suites to Seniors, offering a luxury lifestyle in a 5-Star Residence.
  • Liaising with Concierge, Business Manager, Director of Care, AHS Case Managers, Executive Director, Executive Chef & Lifestyles Director as we move in new residents.
  • Natural rapport with Seniors and building genuine relationships with them.
  • Producing a yearly Sales & Marketing Plan and Budget Plan.
  • Overseeing all advertising, making creative changes to better meet our target market on brochure packages.
  • Doing a yearly Competitive Analysis and knowing our direct competition.
  • Regular follow-up with potential leads and maintaining communication through phone calls and emails, using the Salesforce Data Management System.
  • Teaching staff orientation to all new employees.
  • Increased revenues within the first year as Sales Manager by achieving long-term 100% occupancy rates and setting Company record with taking in deposits and building a waiting list.
  • Addressing prospect and resident requests, questions and complaints immediately either orally or in written form.
  • Building relationships with residents, families and the community and local businesses to establish a long-term positive partnership.
  • Gathering data, analyzing it and compiling it into sales reports.
  • Exceptional Administrative and Organizational Skills.
  • Active role in all Audits to meet Alberta Health Services Standards.
  • Overseeing our Stampede and Community Christmas Party Events and all Marketing Events.
  • Excellent, clear communication, written and verbally.  Editing and assisting with grammar and sentence structure with Newsletters, updating website/blog, writing articles for local Suburban Journals and other communication as needed.
  • Counselling and supporting Seniors on services available.
  • Signing leases with new residents and creating smooth move-in/out experiences.
  • Excellent Communications written and verbal with all departments.
  • Developing and leading a Seniors Lifelong Learning Program.
  • Covering for Executive Director in their absence and oversees the Management Team leading huddles and giving direction.
  • Outreach and networking with Community Sponsors including Seniors Clubs, Doctors, and various Professional Services
Lead Concierge, 09/2011 to 02/2013
Signature Retirement LivingRocky Ridge Retirement Community
  • Assisted in opening of  Rocky Ridge Retirement and building up all the front desk processes.
  • Excellent customer service and building relationships with residents.
  • Addressing any maintenance requests, service needs, complaints with a positive friendly attitude.
  • Managing incoming calls and directing them accordingly.
  • Drawing up memos, activity announcements, and assisting Marketing Department  and Executive Director with administrative tasks for events.
  • Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
  • Trained all incoming Concierge Staff till passing on the role and stepping into the Sales position.
Sales Professional, 01/2011 to 09/2011
Tiffany & Co.Chinook Mall
  • Attended two weeks of intensive training to open the first Tiffany & Co. store in Calgary with sales training and fine jewelry education.
  • Assisted in stocking, organizing, decorating for one month before store opening.
  • Started as Sales Professional in main jewelry section. Due to exceeding sales goals, I was promoted to the fine diamond jewelry section, specializing in selling Engagement and Wedding Rings. Exceeded sales goals throughout employment.
  • Excelled at building relationships and maintaining contact with all customers through Salesforce Management.
Social Support Worker, 09/2006 to 12/2010
Hull Child & Family ServicesGlendale Group Home
  • Supporting teenagers/young adults with Developmental & Mental Health needs providing support in daily living activities.
  • Remaining calm as crises arose.
  • Handling many behavioral issues with professionalism.
  • Teaching daily living skills.
  • Thorough record keeping and writing reports.
Coordinator, 01/2000 to 06/2005
Mothers of Preschoolers (MOPS)Windsor , Ontario
  • Worked with a team of 8 Ladies, organizing weekly meetings for 100+ Mothers of Preschoolers.
  • Connecting Moms to local community resources for various issues and situations to assist them with both everyday and crisis situations.
  • Public Speaking on a weekly basis writing and presenting talks on relevant topics.
  • Overseeing and organizing daycare for 200+ preschoolers.
  • Managing 30+ volunteers.
  • Organizing guest speakers, services & building relationships with the community to support our program.
  • Developing leadership and mentoring my committee.
  • Small group facilitation.
Bachelor of Arts: Psychology, 1994
University of Windsor - Windsor, Ontario