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Skillful Hotel Manager resume

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Ambitious and motivated multi-unit operations manager with 18 years of experience in the hospitality industry, Utilizing my years of experience to understand and properly manage situations that arise. Independent worker with high energy and great communication skills. Reliable and friendly professional able to work with little oversight and collaborate in team environment.

  • Strategic planning
  • Multi-unit operations management
  • Order Processing
  • Analytical
  • Efficient
  • Multi- tasker
  • Troubleshooting and problem solving
01/2018 to Current
Operations Manager Paradies Lagardere Denver, CO

Managed daily operations of multiple restaurants at Denver International Airport. The restaurants included; Breckenridge Brewery, Snarf's Sandwiches, Bros BBQ, Big bowl Asian cuisine, Magic Pan Crepes, and Steve's Snappin dogs.

06/2017 to 01/2018
Area Sales Manager (TEMPORARY SEASONAL JOB) Decadent Saint Winery Louisville, CO

Coordinated and planned marketing events such as wine festivals, farmers markets, art festivals and etc

Monitored sales team performance and provided effective training to help each reach targets

Developed creative sales and marketing strategies to assist sales team with reaching target

06/2015 to 04/2017
Operations Manager Outback Steakhouse Denver, CO

Worked closely and trained with the Top 3 managing partners of the greater Denver area in order to learn various changes in operations from different demographics. Focus was on budgeting, P&L, customer interaction by management and raising local customer traffic flow by engaging in community activities. 

10/2012 to 06/2015
Operations Manager Timberline Steak and Grille Denver, CO

Considered to be one of the busiest restaurants in Colorado, it was very challenging and extremely fast paced. I worked closely with the GM, Chef and Sous to restructure the restaurant from menu orientation all the way down to retraining the entire staff. 

03/2009 to 09/2012
Hotel Manager Mont Bleu Casino South Lake Tahoe, CA

The Hotel/ Casino is a located in a high tourist ski and beach resort town, My duties were to insure all hotel operations ; front desk, reservations, housekeeping, marketing, revenue management, valet and bell desk) were functioning properly and efficiently for the guests needs.

08/2006 to 03/2009
Hotel Supervisor Marriott Timber Lodge Vacation Resort South Lake Tahoe, CA

Assisted property owners and vacation club members with their reservations, special requests, coordinating large group functions and making sure the front of the house is running smoothly.

Budget Analysis, Scheduling, P&L, Inventory management, Actual Vs. Theoretical and Recruiting.
Software: Excel, Power Point, Word, MARSHA, Aloha, Micros, AS400, Spring Miller and PMS

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Job-winning Hotel Manager resume

This resume is created in 7 minutes.

Collaborative, passionate, motivating leader with experience in hospitality, customer service, and management commended by colleagues for a high degree of professionalism. Demonstrated ability to complete tasks accurately despite interruptions and competing demands.

  • Team management
  • Focused on customer satisfaction
  • Skilled multi-tasker
  • LMS/SMS/HMS software proficiency
  • Deadline-oriented
  • Focused and driven
  • Dedicated team player
  • Positive attitude
  • Exceptional problem solver
  • Front desk operations
  • Conflict management
  • Effective planning
  • Hospitality services
  • Operational improvement
  • Public speaking
  • Goal development
03/2019 - Current Front Operations Supervisor Sonnenalp | Vail, CO
  • Managed team of 16 employees that include Front Desk Agents, Night Auditing, and Bell/Valet Staff
  • Responsible for check-in and check-out procedures in accordance with LHW standards
  • Organize and lead quarterly front desk meetings
  • Set goal plans, provide guidance and leadership to front desk agents and performs quarterly check-ins and annual reviews
  • Discipline Front Desk Team in accordance to Sonnenalp Policies & Procedures
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Safety Committee for the Front Operations- Scheduled checks monthly throughout different departments to assure safety assurance.
  • Sonnenalp Accolades: Top #10 Hotel Resort Hotel in the American West 2019, #2 Best Hotel in Colorado 2018, #15 Best Resorts 2015 in the Continental U.S, #39 in top 50 USA Hotels in 2020, and #57 Best Hotels in the World 2020.
02/2018 - 03/2019 Assistant Hotel Manager Golden Nugget Lake Charles Hotel & Casino | Lake Charles, LA
  • Accountable for swift and efficient registration services and fostering a professional atmosphere for 1000+ room resort
  • Managed team of 28 employees that include: front desk staff, coordinators, and PBX operators. Promoting positive work environment through effective communication, active engagement and hands-on assistance
  • Established successful room selling strategies to achieve optimal hotel revenue and occupancy
  • Set and optimized employee schedules to secure proper coverage for all shifts
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety
  • Conducted coaching/counseling sessions, performance evaluations, discipline documents, and terminations
  • Responded to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous and efficient manner. Follow up to ensure training of Guest Services personnel
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues
  • Managed all front desk operations for busy high-volume hotel
01/2017 - 02/2018 Front Services Supervisor Golden Nugget Lake Charles Hotel & Casino | Lake Charles, LA
  • Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage
  • Set and optimized employee schedules to secure proper coverage for all shifts
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs
  • Mentored new staff on correct procedures, compliance requirements and performance strategies
  • Promptly managed complaints and concerns with positive attitude and rectified issues to complete satisfaction
  • Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue
12/2016 - 01/2017 Front Desk Lead Golden Nugget Lake Charles Hotel & Casino | Lake Charles, LA
05/2015 - 12/2016 VIP Front Desk Agent Golden Nugget Lake Charles Hotel & Casino | Lake Charles, LA
2013 High School Diploma
A. M. Barbe High School | | Lake Charles, LA, United States
Some College (No Degree)
McNeese State University | Lake Charles, LA

Safety Training for Golden Nugget 2018

Lead Safety Committee for Front Operations 2020

LHW Standards Training 2019/2020

Sonnenalp Leadership Program 2019

Employee of The Month December 2019 / July 2020

Mentee Program 2020

Top Hotel Manager skills

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Experienced Hotel Manager resume

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Professional Summary
I have over 35 year in the Hotel Hospitality Industry and I am seeking a position with a top-tier Hotel. I am enthusiastic, skilled in guest satisfaction and I am fast learning, organized and detailed oriented, successful in multi tasking and delivering superb service with a smile.
  • Hotel Operations and Management
  • Service-oriented
  • Hospitality background
  • Five-star hotel experience
  • Revenue generation and management
  • Concierge background
  • Front desk experience
  • Courteous
  • Casino background
  • Computer knowledge
Work History
Casino Host at Harrahs Casino and Hotel and Inside Sales Caesar's Palace Hotel and Planet Hollywood, 02/2007 to 06/2016
Caesars Entertainment Las Vegas
  • Accountable for Data Base of 2800 Casino guests and responsible to book Hotel reservations and Casino Promotions for 38 Casino properties
  • Processed over 250 reservations per month on average
  • Accommodated guest requests for rooms and dinner reservations and all aspects for their trip.
  • Met Benchmarks and tasks that were set within the Department.
  • Intop 5 Hotel bookings for the Department for over 8 years.

Front Desk Supervisor Bally's Hotel and Casino, 01/2002 to 02/2007
Caesars Entertainment Las Vegas, Nevada
  • Checked in and out guests and accommodated with Hotel requests with a smile
  • Resolved guest issues and service-related issues
  • Improved Guest Surveys for higher service scores by resolving issues
  • Made schedules for Front Desk Clerks breaks and lunches.
  • Rectified sign off discrepancies for clerks whenneeded
  • Assigned room block requests for next day arrivals
  • Occupancy Reports and set the House for next day Occupancy
  • Trained new members of the Hotel Guest Team.

Hotel Manager , 04/1999 to 09/2001
Binion's Horseshoe Hotel and Casino Las Vegas NV
  • Department Head for Hotel Front Desk, Room Reservations, Housekeeping Bell Desk, Valet, and PBX
  • Increased Hotel Occupancy and optimized Hotel Revenue
  • Collection on delinquent accounts from Hotel Wholesalers and Group reservations accounts
  • Recruited and trained new members for Front Desk Team
  • Updated all Departments of Hotel Policies and all Hotel product changes

Assistant Hotel Manager , Stardust Hotel and Casino Las Vegas Nevada
  • Assisted Hotel Manager with daily operations of the Hotel Front Desk and Room Reservations
  • Resolved service-related mattersin a timely manner
  • Accommodated guests\' requests and special needs
  • Increased Hotel Revenue bywatching Hotel counts and raising Hotel rates
  • Reviewed account information on guest accounts and helped with any discrepancies
  • Made schedules for Team Members lunches and breaks
  • Updated Team Members about changes of pricing, hotel products and policy changes
Assistant Hotel Manager and Hotel Audit Clerk, 01/1996
Sands Hotel and Casino Las Vegas, Nevada

Assistant Hotel Manger, Front Desk Clerk and Room Reservation Clerk, 01/1981
Riviera Hotel and Casino Las Vegas Nevada

High School Diploma: Chaparral High School - Las Vegas Nevada