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Environmental Services Supervisor/Floor care Technician with over 13 years of EVS experience in the healthcare system. Reliable and friendly worker who performs routine maintenance, manages cleaning projects and operates equipment in a safe and professional manner. Experience in cleaning a wide range of facilities including universities and business offices. Commended for quality performance and reliability. Known for leadership skills, respect, and management prowess.
Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
Provided insight and information to management regarding onsite improvement for throughput and HCAHPS.
Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous floor care projects.
Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
Supervised and supported all new personnel to maximize quality of service and performance.
Ensured the safe usage of chemical cleaners.
Created schedules, shift reports and other business documentation.
Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
Reviewed employee performance and devised improvement plans.
Facilitated improvements to workflow and room turnover with hands-on, proactive management style.
Cleaned and sanitized 8-10 rooms daily.
Maintained cleanliness and presentation of waiting area and rooms.
Greeted patients and families and maintained an air of professionalism.
Took care of rooms before patient admission or after discharge according to changing furniture and cleaning needs.
Consistently maintained and sanitized KOP - OR rooms for 6 months with a rate of 95% cleanliness and no complaints.
Promoted to EVS Supervisor.
Gathered and emptied trash and recycling bins.
Dusted all hard surfaces including furniture, walls, machines and equipment. Wet mopped and spot mopped public corridors, washrooms and conference rooms.
Cleaned public restrooms, including scrubbing sinks, toilets, countertops and mirrors.
Performed daily cleanliness and disinfecting patient rooms.
Maintained HACHPS scores of 87-92%.
Inspected and tested machinery to diagnose malfunctions.
Requisitioned supplies and equipment for cleaning and maintenance.
Operated high voltage equipment such as buffers, automatic scrubber's and high-pressure washers.
Completed routine and preventative maintenance.
Worked temporarily for A Action Janitorial from 02/2010 to 03/2011.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Addressed customer service inquiries in a timely and accurate fashion.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Inspected and tested machinery to diagnose malfunctions.
Operated high voltage equipment such as buffers, automatic scrubber's, and high pressure washers.
Promoted to Team Leader within 8 months of employment.
Experienced nurse that supports and respects all patients and their rights. Hardworking and reliable. Flexible, adapts easily to changes in environment. Maintains critical thinking skills needed to provide competent quality care. Personable with a positive attitude. Communicates and collaborates well with patients, families, and members of the interdisciplinary team.
*High level of comfort interacting with people *Goal Driven *Easily Teachable |
*Analytical thinking, decision making, and problem solving skills *Strong Clinical Judgment *Excellent Time Management |
*Floats to over 25 units including medical/surgical progressive care, and psychiatric units
*Coordinates and prioritizes care requiring multi-disciplinary services
*Cares for patients with a wide range of illnesses, disease processes, and multiple comorbidities
*Provides education to patients and family members regarding current health status, medications, procedures, and disease processes
*Works with multidisciplinary care teams to develop, initiate and manage patient care plans.
*Trains and educates new employees and student nurses on patient care and facility protocols
*Assessed and obtain vital signs, collect lab samples, and provide pre and post operative patient care
*Assisted patients with activities of daily living such as grooming, bathing, and meal
*Followed and enforced safety protocols to protect patients and workers.
*Worked directly with Nursing staff to assist in all patient needs
*Successfully developed tactics to increase sales goals and profitability
*Ranked in the top 10 for sales in the company every month
*Counseled high net-worth individuals with regard to investment and credit opportunities, and monetary returns.
*Successfully developed sales campaigns to increase sale goals and profitability within the organization
*Trained, supervised, coached, and motivated six tellers to achieve personal and branch goals
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NY State Department of Taxation- Certificate of Authority
Physical Training (First Aid, Swimming, Combat Physical Training)
Physical Training Instructor Course
DeltaSoft Computer Training (Port of Spain, Trinidad and Tobago)
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