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Professional Summary

Experienced Accounts Receivable Bookkeeper with proven skills in managing routine and complex business accounting needs. Familiar with Long Term Care industry standards. Providing world class customer service in various settings. Looking to further advance within the Long Term Care Field.

Work History
Accounts Receivable Bookkeeper, 10/2017 to Current
Genesis HealthCare Elms Haven Center Thornton, CO
  • Performed targeted collections on past due accounts aged over 30 days by contacting clients with past due accounts to formulate payment plans and collect payment in full when possible
  • Analyzed and prepared all received consolidated billing invoices, if approved, for payment processing
  • Closely managed monthly reconciliation schedules of all assigned accounts
  • Handled a high volume of in-bound calls pertaining to reconciliation of delinquent accounts
  • Tracked contracts and rate adjustments to keep billing accurate and current
  • Identified, researched and resolved variances in accounts
  • Reviewed collection reports to determine the status of collections and the amounts of outstanding balances reporting any concerns to superior in a prompt and timely manner
  • Followed up with clients to collect necessary information and verify details
  • Document and follow up on customer accounts with all interactions, payments, and personal information
  • Reconciled and maintained Facility Petty Cash account
  • Maintained account accuracy by reviewing and reconciling accounts on a monthly basis
  • Assisted with front desk/receptionist duties when needed
  • Interviewed, trained, and coached new employees for the front desk
  • Attend and facilitate 72 Hour Family Meetings for new admits to facility
  • Verified insurance eligibility through various methods
  • Through customer service and compassion provide communication and details to families regarding status of Medicaid Application and building policies and procedures
  • Complete weekly partner rounds to ensure all residents needs are being met to ensure state regulations and guidelines are being followed
  • Contacted prospective admits via email and phone calls to discuss financial aspects of admission
EdAssist Customer Service Representative, 07/2017 to 10/2017
Bright Horizons Broomfield, Colorado
  • Pleasantly greeted customers on the phone and asked open-ended questions to determine the reason for the call.
  • Interacted with clients on a regular basis to quickly alleviate issues and provide status updates on tuition reimbursement.
  • Researched issues and took appropriate action to ensure speedy resolution.
  • Recommended alternative solutions when clients had met the tuition reimbursement cap for the year.
  • Documented all customer inquiries and comments thoroughly and quickly after the call.
  • Demonstrated dedication to continuously improving knowledge of contracts in assigned portfolios.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
Pet Sitter, 09/2013 to 12/2013
Wags N Walks Colorado Aurora, Colorado
  • Took outdoor pets for multiple walks daily, in addition to dog park visits and outdoor activities.
  • Followed all pet care instructions, including dietary needs and medication regimens. 
  • Administered medications or wellness protocols as directed.
  • Managed and ensured pet safety and wellness in owners' absence.
  • Communicated with clients to provide pet status during overnight or vacation care.
  • Cared for a wide range of animals, including rodents and reptiles.
  • Bathed, brushed provided other basic grooming services for domestic pets.
  • Provided clean-up and disposal of pet waste.
Skills
  • Self-motivated
  • Knowledge driven
  • Strong verbal communication
  • Extremely organized
  • Integrity
  • Empathetic/Compassionate
  • Great Interpersonal skills
  • World Class Customer Service skills
  • Professional Behavior
  • Consultation and advisory
  • Computer literacy
  • Well-versed in Medicaid and Hospice Billing
  • Information collection
  • Managing deadlines
  • Medicaid management information systems
  • Medicaid statutes and regulations
Education
Some College (No Degree): General Studies Front Range Community College - Westminster, CO
National Phlebotomy Technician Certification: Phlebotomy: 2017
Phlebotomy Training Specialists - Arvada, CO
Certifications
  • BLS Certified through American Heart Association
  • Nationally Certified Phlebotomy Technician
This resume is created in 7 minutes.
Summary
Focused Security Guard capable of acting quickly during crisis events and emergencies.
A commited young woman who is goal-oriented and consistently seeking opportunities for growth and increasing merchandising knowledge.
Skills
  • Observant
  • First Aid / CPR Certified
  • High level of integrity
  • Team Player
  • Adaptable
  • Good Communication
  • Reliable
Experience
04/2014 to 07/2014
Volunteer Pet Adoption Assistant Lucky Puppy Adoption Store Studio City, California
  • Exercised the dogs.
  • Administered medications.
  • Maintained cleanliness.
02/2014 to 08/2014
Courtesy Clerk PAVILLIONS Burbank, California
  • Greeted customers.
  • Bagged groceries.
  • Collected carts, swept floors, maintained cleanliness around the registers.
07/2012 to 05/2013
Personal Assistant Sharron Craig Notary Public Los Angeles, California
  • Created and Organized client files.
  • Sent & received tax documents.
  • Set up work station to include computer, monitor, keyboard, mouse, printer, & hard-drive.
01/2015 to 03/2017
Catering Assistant Seasoned By April Los Angeles, CA
  • Prep Entrees and side dishes.
  • Sanitized cooking areas.
  • Assisted chef with food preparations.
Education and Training
2016
NURSING NURSING UNLIMITIED MIAMI GARDENS, FL, USA
2014
High School Diploma OPPORTUNITIES OF LEARNING HERMOSA BEACH, CA, USA
2017
CAPITAL SECURITY ACADEMY Miami, FL, USA
This resume is created in 7 minutes.
Summary

Dedicated medical technician bringing 3 years of excellent performance in medical roles. Willing and able to offer unwavering work ethic and dedication to patient care. Industrious and focused on continuous professional development.

Skills
  • Bilingual in Spanish
  • Medical Terminology
  • Patient Care
  • EMT Experience
  • Fast Learner
  • Strong Work Ethic
  • Adaptability
  • Collaboration
  • Able to type 60 wpm
  • Excellent communication
  • Patient-focused
  • Medical Record
Experience
EMT-B / American Medical Response - Dallas, TX 08/2017 - Current

My responsibilities includes verifying that our ambulance was fully stocked with proper medications, equipment, and oxygen tanks. Driving the ambulance safely and efficient even while going lights and sirens. Providing proper patient care, getting history from patient, allergies from patient, and sets of vitals. Also responsible for typing up my report for each patient I was providing care for, and assisted my partner in loading up the patient and drawing up medications for my partner.

Education and Training
R.L. Turner High-school - - Carrollton, TX, United States 2017 High School Diploma

High School Diploma

EMT Certificate

OSHA Certification

Brookhaven College - - Farmers Branch, Tx, United States Expected in 06/2020 Associate of Science
University of North Texas - Denton, TX Expected in 05/2021 Bachelor of Arts: Biology
Certifications

Basic Life Support Certified

AED Certified

EMT-B Certified

CPR Certified

This resume is created in 7 minutes.
Summary
Detail-oriented bather with grooming experience whom excels at maintaining satisfactory coat and skin health for all dog breeds by applying safe, professional techniques.
Skills
  • Use of muzzles and restraints
  • Nutritional and dietary analysis
  • Adaptable and flexible
  • CPR certified 
  • Known Loss Prevention certified 
  • Exceptional customer service
  • 5+ years experience in retail and animal care
  • Safety certified
  • Food handlers card
  •  Focused and disciplined
Experience
Petsmart March 2017 to Current Professional Dog Bather
Manteca, CA
  • Developed humane training solutions to address animal behavior problems. Cared for animals with special medical needs, including diabetes.
  • Conducted physical exams and other routine health care procedures.
  • Trimmed and styled animal coats according to owner instructions and breed standards.
  • Promoted skin and coat health through regular grooming.
  • Prioritized animal safety and comfort at all times.
West Valley Christian Academy March 2015 to December 2016 Cook
Tracy, CA
  • Provided healthy, fresh cooked meals including, breakfast, lunch and after school snack. 
  • Handled supply orders, shipment and delivery
  • Kept kitchen clean and up to health inspection standards
  • Interacted with children and parents to provide a safe and happy environment 
Self employed January 2003 to November 2010 Pet Sitter And Dog Walker
Tracy, CA
  • Routine walking and daily exercise
  • Special dietary needs as required for different breeds
  • Consistent bathing and brushing to promote healthy skin and coat 
  • Safe removal of hazardous objects (fox tails, sap, thorns, etc.)
  • Enthusiastic playtime
This resume is created in 7 minutes.
Professional Summary
Newly certified Phlebotomy Technician looking for position as phlebotomist utilizing knowledge and skills in lab work and testing procedures to provide best possible results.
Experience
Pet Sitter, 09/2013 to 12/2013
Wags N Walks Colorado Aurora, Colorado
Daily visits throughout Denver Metro area to clients' homes to administer medications and supplements to animals. Visits included but were not limited to caring for ailing pets, feeding, exercise, clean up and disposal of pet waste, grooming, and light house keeping. Provided overnight care as needed for vacationing pet parents to assure pets were not alone throughout the evening.
Pet Care Specialist/Cashier, 08/2011 to 12/2012
Petsmart Arvada, CO
Received incoming animal transports of adoptable pets. Administered medications and supplements to all animals under quarantine. Assured all pet ready animals were fed and enclosures maintained on a daily basis. Provided guidance and knowledge to potential pet parents, answering questions pertaining to each animal and its needs. Assisting cashiering staff to process checkouts as required. Handled cash, credit card transactions, and refunds while providing superior customer service.
Skills
  • Dependable
  • Honest
  • Integrity
  • Empathetic
  • Compassionate
  • Professional Appearance
  • Professional Behavior
  • Great Interpersonal Skills
  • NCPT
  • BLS AHA certified
  • Familiar with First Aid and Safety
  • Venipuncture & Capillary Puncture
  • Blood Collection & Handling Safety
  • Patient & Donor Care
  • Quality Assurance & Controls
  • Phlebotomy knowledge
Education
Associates of General Studies: Current
Front Range Community College - Westminster, CO
Certifications
  • National Phlebotomy Technician Certification (CPT) by National Association of Phlebotomy Technicians
  • Basic Life Support Certified (BLS) by American Heart Association
This resume is created in 7 minutes.
Summary
Entry level warehouse Worker with the ability to organize shipments and loading trucks for fast and efficient customer delivery. Hardworking Warehouse Worker with a desire to gain experience in a warehouse pick/pack fulfillment and distribution environment.
Experience
Pet Sitter (Upon request) Jan 2017 to Current
Personal In Home Pet Sitter Melbourne, FL
  • Prioritized animal safety and comfort at all times.
  • Talked to animals to soothe them and familiarize them with the human voice.
  • Fed animals twice daily and made sure they had access to fresh water at all times.
Skills
  • Multi-tasker
  • Customer-service focused
  • Strong communication skills
  • Collaborative
  • Good physical health
  • Strong organizational skills
  • Detail oriented
  • Familiar with technology
  • Safety-oriented
  • Results-oriented
  • Exceptional problem solver
  • Adaptive team player
  • Courteous demeanor
  • Critical thinker
Education and Training
High School Diploma 2016 West Melbourne High School Melbourne, FL, United States
  • Anime Club Member - 8/2015 to 8/2016
This resume is created in 7 minutes.
Summary

 Compassionate Pet Sitter with 7 years providing in-home care to dogs and cats. Exceptional skill in relieving pets' anxiety and setting them at ease. Reliable, patient and trustworthy.

Skills
  • Efficient multi-tasker
  • Animal lover
  • Thorough
  • Strong work ethic
  • Diligent
  • Responsible and reliable
  • Computer-literate
  • Clear-headed under pressure
  • Physically strong and agile
  • Adaptable
  • Dependable
  • Respectful
Experience
Pet sitter and walker 01/2010 to Current Various private individuals in the comunity Brooklyn, New York

Prioritized animal safety and comfort at all times. Consulted with owners and made recommendations on the individual grooming needs of their pets. Talked to animals to soothe them and familiarize them with the human voice.  Fed and cared for cats and dogs Developed long-term relationships with clients and bonded with their animals through regular contact. Walked Fed and watered animals each day. dogs each day, responding to each dog's individual needs while keeping an eye on the whole group. while their owners were traveling. Fed animals twice daily and made sure they had access to fresh water at all times.

Day Care Assistant 06/2011 to 09/2013 Brooklyn, NY

Assisted in teaching lessons according to day care curriculum. Helped to keep children quiet and attentive. Assisted in meal preparation and feeding of children. attended to saftey of children during outdoor recess and trips. Planned activities with day care owner to fill each day. Read stories and supervised nap time. Welcomed children each morning anf turned them over safely to parent or other individual oicking them up in the evening.

Full Time Mother 04/2011 to Current Brooklyn, NY

I am the fulltime mother of a six year old son. Presently a single mother who sees about everything regarding the upbringing, disciplining, educating and overall well being of my child.

Avon Representative 06/2012 to Current Avon Brooklyn, NY

I distribute Avon brochures and take orders from my customers. I describe and sell products for the company to prospective buyers and customers. I deliver products to customers. Manage the financial aspect of calculating and charging for products ordered.

Education and Training
High School Diploma 2009 W.E.B DuBois High School Brooklyn, NY, USA
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Professional Summary
Motivated customer service specialist with over five years retail experience in a fast-paced, team-based environment.  Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals. Friendly Sales Associate adept at working in diverse retail and customer service environments.
Education
Master of Science: Healthcare Administration, Current
Walden University - Minnesotta/Online
Bachelor of Science: Biology, 2016
University of Puerto Rico - Humacao
Work Experience
Dog Walker Pet Sitting, 12/2017 to Current
Wag Chicago, IL
  • Fed and exercised five (5) to eight (8) animals each day.
  • Maintained a clean and sanitary work environment at all times.
  • Worked in a cold and wet environment on a daily basis.
  • Cleaned and disinfected kennels, equipment and work areas.
Promoter Supervisor/Merchandiser, 09/2016 to 01/2017
Samsung San Juan, Puerto Rico
  • Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.
  • Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials.
  • Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
Research Assistant and Coordinator, 08/2012 to 05/2016
VA Hospital Puerto Rico
  • Developed and delivered engaging lectures to undergraduate and graduate students, doctors, and technicians.
  • Supervised and evaluated students laboratory work.
  • Coached students on public speaking and presentation skills.
  • Documented patient information obtained from interviews.
  • Performed monthly inventory and maintained office and medical supply counts.
  • Support quantitative work with data sets.
  • Poster and Oral presentations in and outside Puerto Rico.
  • Coordinate the functions of the investigation when the PI was not available.
  • Regularly communicated with scientific research teams from Florida, Washington, and other states.
Retail/Customer Service, 03/2015 to 01/2017
Journeys Palma Real, Humacao
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Bagged, boxed or gift-wrapped sold merchandise per customer\\'s request.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming event.
Costumer Service/ Sales Associate, 08/2013 to 09/2016
Sears Humacao, Puerto Rico
  • Wrote, negotiated and finalized sales contracts.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Operated a cash register for cash, check and credit card transactions with 99% accuracy.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Welcomed customers into the store and helped them locate items.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
Intern Research Assistant, 03/2015 to 05/2016
Universidad de Puerto Rico - Recinto de Humacao Humacao, Humacao, Puerto Rico
  • Conducted basic and applied research on herpetology, mostly the native coqui.
  • Collected and analyzed biological data about relationships between organisms and their environment.
  • Interpreted research findings and summarized data into reports.
  • Worked with several teams on the field in different parts of Puerto Rico, like El Bosque Seco of Guanica and the forest of Carite. 
  • Managed overall laboratory functions.
  • Cared for and studied coquies, snakes, turtles, and many others.


Skills
  • Records management
  • Bilingual
  • Native in Spanish
  • Inventory Records
  • Proofreading/Editing
  • Written/Verbal Communication
  • Extensive Organizational Skills
  • Fast Learner
  • ​Exceptional time management skills
  • Strong conflict resolution skills
  • Critical Thinking
  • Positive and upbeat
This resume is created in 7 minutes.
Professional Summary
Animal Lover Self-Starter; I amknowledgeable about caring for pets by insuring their physical and emotional beingthroughprovision of excellent animal care.
Skills
  • Type 40 WPM
  • Basic computerskills
  • Organizational skills
  • Excellent communication skills
  • Experience working with animals
  • Quick learner
  • Proficient in cash management
  • Credit card processing
  • Ledger and balance sheet competency
Work History
04/2017 to Current
Customer Service Representative Axis Employment Services Phoenix, AZ
  • Customer Service for Outbound Surveys.
  • Actively pursued personal learning and development opportunities.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
02/2000 to 03/2003
Customer Service/Teller Bank One Tempe, AZ
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Identified chronic customer issues by creating and maintaining customer complaint log.
11/1998 to 11/1999
Pet Sitter and Walker Cat\'s Dog and Cat Walking Service Pasadena, CA
  • Fed and exercised animals each day.
  • ​Kept clear and accurate records on animal behavior, food intake and medications.
  • Walked and cared for both dogs and cats.
01/1993 to 11/1998
Lead Customer Service Operator Los Angeles Firemen\'s Credit Union Pasadena, CA
  • Provided an elevated customer experience to generate a loyal clientele.
  • Operate communication systems, such as telephone, switchboard, intercom, or public address.
  • Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Education
High School Diploma: Pasadena High School - Pasadena, CA
Volunteer

Pasadena Animal Shelter 1999 - Volunteer as an Animal Care Assistant

St Mary's Food Bank - currently occasional volunteer 2015 to current