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Professional Summary

I am an enthusiastic student who is completing my final course work in Diploma of Nursing. I seek to apply technical aptitude and passion in Aged Care as a personal care assistant, whilst continuing my nursing studies at University in 2018 upon graduation of my current study mid-2017.

I am an ambitious student with excellent research, time management and problem-solving skills.

Practical experience within the diploma, includes study placements at John Flynn Private Hospital, Tugun. Qld

  • Committed team player
  • Courteous, professional demeanor
  • Efficient and reliable team player
  • Compassionate
  • Computer proficient
  • Excellent communication skills
  • Issue resolution
  • Outstanding interpersonal skills
  • CPR/First Aid certified
  • Patient-focused care
  • Medications familiarity
  • Strong research skills
  • Quality-focused
  • Adaptable learner
Work History
March 2015-Current Veterinary Nurse The Cat Clinic | Mt Gravatt
  • Completed routine examinations, as well as surgical and dental procedures on patients.
  • Educated animal owners regarding feeding, general care, medical conditions and treatment options.
  • Administered routine, post-operative and daily treatments to patients in collaboration with the veterinarian.
  • Treated patients in both routine and emergency situations.
  • Weighed and examined patients and recorded information in files.

December 2013-January 2015 Receptionist | Christopher Contracting | Southbank, Brisbane
  • Liaised with vendors to order and maintain inventory of office supplies.
  • Composed and drafted all outgoing correspondence and reports for managers.
  • Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
  • Assisted with receptionist duties, file organisation and research and development.

January 2010-December 2013 Cook / Shift Runner / Waitress Nando's | Loganholme Qld
  • Consistently provided professional, friendly and engaging service.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Routinely cleaned work areas throughout each shift.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.

January 2016-Current Pet Care / Groomer Scrubbadubdawg | Gold Coast
  • Brushed, bathed and conditioned animals' coats.
  • Promoted grooming services and products to customers.
  • Coordinated with business owner to guarantee owner satisfaction.
  • Updated client records and added appointments to company calendar.
  • Maintained a clean and sanitary work environment at all times.

Current Diploma : Nursing Gold Coast Institute Of Tafe Southport Qld
  • Continuing education in Nursing
Volunteer Services
  • RSPCA, Wacol. Brisbane 2015. 
  • Fundraiser for Lymes Disease Awareness 2016.
  • Kayla McNabb - (The Cat Clinic) - Ph: 020
  • Margaret Smith (Scrubbadubdawg) Ph: 077
  • Peter Hope - (Personal Referee) - Ph: 050

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Career Focus

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Summary of Skills
  • High customer service standards
  • Conflict resolution proficiency
  • Proficient with Microsoft Office Suite
  • Invoice processing
  • Critical thinker
  • Energetic work attitude
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Adaptive team player
Education and Training
University of South Florida 2015 Bachelor of Arts: Communication Lakeland, FL, USA
Polk State College 2013 Associate of Arts: Liberal Arts Lakeland, FL, USA


  • Implemented marketing strategies which resulted in growth of customer base.

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.


  • Consistently generated additional revenue through skilled sales techniques.

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.


  • Cashiered with two cash registers at once in tandem to maximize customer flow.
Work Experience
Cleveland Heights Animal Hospital July 2016 to Current Veterinary Nurse
Lakeland, FL
  • Inoculated animals against various diseases such as rabies and distemper.
  • Prepared, processed and analyzed lab samples.
  • Processed client payments, sent invoices and placed appointment reminder calls.
  • Vaccinated animals and administered medications orally and intravenously.
  • Assisted customers by phone, including scheduling appointments and treatments.
Cleveland Heights Animal Hospital July 2014 to July 2016 Client Services Staff
Lakeland, FL
  • Maintained up-to-date knowledge of clinic policies regarding payments, returns and exchanges.
  • Developed highly empathetic client relationships. Processed client payments, sent invoices and placed appointment reminder calls.
  • Assisted customers by phone, including scheduling appointments and treatments.
  • Expressed appreciation and invited customers to return to the clinic. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
  • Served as the company's only bilingual Spanish/English customer service representative.
  • Assisted customers with store and product complaints. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Assisted customers in finding out-of-stock items. Processed merchandise returns and exchanges.
Southern Paws Pet Resort May 2013 to July 2015 Kennel Tech & Front Desk Staff
Lakeland, FL
  • Adhered to high standards of safety, cleanliness and professionalism.
  • Advised animal owners regarding sanitary measures, feeding, general care, medical conditions and treatment options.
  • Cared for animals with special medical needs, including diabetes.
  • Prioritized animal safety and comfort at all times.
  • Fed and watered 50 animals each day.
All Inclusive Maintenance & Construction Inc July 2007 to January 2013 Office/Customer Service
Lakeland, FL
  • Qualified competitive subcontractor bids prior to execution of contracts.
  • Accurately provided status information on project progress to the project management.
  • Efficiently recorded and rejected incorrect deliveries of material to site.
  • Assisted the project manager with bidding new jobs and projects.
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Veterinary Nurse versed in balancing administrative responsibilities with providing quality veterinary care. Focused on creating a calm, inviting setting to put pet owners and their pets at ease. With almost 20 years in the veterinary industry, as a qualified Veterinary Nurse, Practice manager and as an Educator in Veterinary Nursing at TAFE.
  • Pharmacology knowledge
  • Recording and charting procedures
  • Radiology
  • Indwelling catheter placements
  • Routine physical exams
  • Anesthesia monitoring
  • Muzzles and restraints 
  • Safe animal restraints
  • Lab analysis
  • Active listening skills
  • Prescription fulfillments
  • Animal dentistry
  • Animal nutrition
  • Invoicing and collections
Full time TAFE teacher of Animal Science
April 2005 to December 2012
TAFE Richmond, NSW Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.
Part time teacher of Animal Science
October 2000 to April 2005
TAFE Mudgee, NSW Teacher of Certificate 2 Animal Studies and Certificate 4 Veterinary Nursing
Veterinary Nurse/Practice manager
July 1999 to July 2000
Mudgee Vet Hospital Mudgee, NSW Interpreted radiographs, ultrasounds and x-rays.
Educated the public about diseases that are spread from animals to humans.
Prepared, processed and analyzed lab samples.
Processed client payments, sent invoices and placed appointment reminder calls.
Educated the community about responsible pet ownership and wildlife care.
Laid out surgical equipment and passed instruments and materials to veterinarian during surgical procedures.
Operated diagnostic equipment such as radiographic and ultrasound equipment.
Vaccinated animals and administered medications orally and intravenously.
Collected tissue, feces, blood and urine samples for examination and analysis.
Administered medicine to animals and monitored health following treatment.
Humanely euthanized animals under the supervision of the veterinarian.
Administered vaccines to animals and delivered blood and lab results.
Assisted customers by phone, including scheduling appointments and treatments.
Administered anesthetics before surgery and monitored effects prior to surgery.
Monitored animals recovering from surgery and notified veterinarian of any changes.
Created blood, urine, cytological and dermatological assays.
Performed venipunctures and dressed animals' wounds.
Monitored animals undergoing treatment for changes and signs of improvement.
Checked animals' temperature, heart rate and lung sounds. Wrote new clinic guidelines for training and educating staff.   
Veterinary Nurse/Practice manager
January 1997 to July 1999
Bangor Vet Clinic Bangor, NSW As above
Veterinary Nurse
January 1995 to December 1997
Casula Veterinary Hospital Casula, NSW As above
Certificate 4 : Veterinary Nursing, 1996 Bankstown TAFE Bankstown, NSW, Australia
Personal Details

Name: Cassandra Jeffries

Date of Birth: 02/11/1971

Employment Status: Part Time

Relationship status: Single


Dr David Horan

Veterinarian / Educator

0409 747 212

Cathy Ford

Senior ICU Veterinary Nurse

0418 601 192

This resume is created in 7 minutes.

Compassionate Pet Sitter with many years experience providing in-home care to dogs, cats, birds and other animals.

  • Animal lover
  • Strong work ethic
  • Responsible and reliable
  • Efficient multi-tasker

  • Computer-literate (Mac and Windows)
  • Manual driver (Green P-plates)

Duke of Edinburgh Bronze Award (2012)

Customer Service/Retail Assistant (Casual)
February 2013 to Current
Kmart Hornsby, NSW
Veterinary Nurse Assistant (volunteer)
October 2011 to April 2012
Asquith and Berowra Veterinary Clinic Asquith, NSW

Fed and watered many animals

Cleaning duties of cages/bedding

Socialisation/walking of animals

Shop Assistant (Casual)
July 2011 to February 2012
Baker's Delight Berowra, NSW
High School Certificate : 2014 St. Leo's Catholic College Wahroonga, NSW, Australia
Bachelor of Animal and Veterinary Bioscience University of Sydney Camperdown, NSW, Australia

Currently a full time student, completing an undergraduate course, with aspiration to continue into Veterinary Medicine (DVM).