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Experienced Zookeeper and Veterinary Technician skilled in fostering relationships with clients and delivering comprehensive care to large and small animals.

  • Medical history
  • Animal handling techniques
  • Medication labeling and dispensing
  • Occupational safety
  • Animal feeding procedures
  • Environmental enrichment 
  • Fecal smear testing  
  • Parasitic visual exams
  • Gowning and gloving procedures
  • Exhibit maintenance
North Carolina Zoo Ashboro, NC Zookeeper 06/1998 to 02/1999
  • Performed and managed general maintenance and cleaning of zoo facilities and park grounds.
  • Provided hands-on skills by caring for farm animals such as goats, pigs, chickens, cows, bulls and more. 
  • Investigated animal management issues, physical plant maintenance issues and fire hazard and safety issues, and applied actions to correct problems.
Franklin Park Zoo Boston, MA Zookeeper 01/1996 to 06/1998
  • Cared for large animals, dangerous animals and small animals, including rare and exotic breeds. 
  • Championed environmental enrichment initiatives by creating tasks to keep animals active, including scattering food to encourage foraging, hiding food, hanging food from trees, freezing produce in ice blocks and created stimuli-rich environments for more active and intelligent animals.
  • Monitored visitors to sustain animal and human safety and protect park property.
Stone Zoo Stoneham, MA On-site Finance Supervisor & Scheduler, Zookeeper, Cashier 01/1994 to 01/1996
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Determined staff promotions and demotions, and terminated employees when necessary.
  • Completed weekly schedules according to payroll policies.
  • Addressed customer inquiries and resolved complaints.
  • Operated cash register with proficiency.
Bay State Veterinary Hospital Danvers, MA Vet Tech 01/1990 to 01/1994
  • Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
  • Reviewed vaccination records, and prepare and administer vaccinations according to clinic protocols.
  • Administered and applied treatments, drugs, medications and immunological agents.
  • Completed admission records, including statements made by client concerning patient's problems and history.
  • Prepared and labeled medications sent home with patient and informed client of administration techniques.
  • Prepared and reviewed records and consent forms.
  • Strategically scheduled patient appointments to maintain workflows.
Education and Training
Associate of Science: Animal Science 1990 Essex Agricultural & Technical College, Danvers, MA, USA
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Administrative Assistant focused on driving productivity by leveraging strong front office management skills. Dedicated and focused. Who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Motivated to maintain customer satisfaction and contribute to company success.

  • Professional demeanor
  • Organizational planning
  • Detail oriented
  • Excellent research skills
  • Team leadership
  • Project management
  • Critical thinker
  • Excellent quantitative skills
  • Experience in data Entry
  • Microsoft Word, Excel
  • Client Relations
  • Cold Calling

  • Managed detailed scheduling to ensure adequate staffing through high-volume holiday season.

  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

  • Successfully developed new clientele which resulted in a increase of fifty-two percent in yearly sales over eleven months.

  • Assisted in the managing of the company database and verified, edited and modified members' information.
November 2012 to October 2013
Dillards Overland Park, Ks Chanel Counter Manager

Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Trained staff to deliver outstanding customer service.

Design and implemented customer satisfaction metrics. Analyzed marketing information and translated it into strategic plans. Worked closely with the district manager to formulate and build the store brand. Contributed to merchandising ideas at team sale meetings.

Reorganized the sales floor to meet company demands. Stocked and restocked inventory when shipments were received. Wrote order supply requests to replenish merchandise.

October 2011 to November 2012
Dillard's Overland Park, KS Bare Minerals Beauty Ambassador

Informed customers about all product lines and services offered by the company. Helped customers select products that best fit their personal needs. Offered exceptional customer service to differentiate and promote the company brand. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Communicated information to customers about product quality, value and style.

Opened and closed the store, which included counting cash drawers and making bank deposits. Kept the showroom clean and maintained neat, orderly product displays. Processed all sales transactions accurately and in a timely fashion. Preformed at a level of 12% over counters monthly goal. Highest level of bonus possible. With an average of $3,000 dollars a week.

August 2011 to November 2011
Glamour Shots Overland Park, KS MakeupArtist, Photographer, and Booker

Coordinated and booked all service appointments for individual and group clients. Rotated between front desk management and monitoring the reservation room. Meticulously entered client and service information when booking appointments. Informed guests of spa services, programs and activities over the phone and in person.

Assisted imaging team members with product styling, prep and post production. Photographed special events, including weddings, parties and school portraits. Cropped, manipulated and performed color-balance for final images. Explained price and package details to customers. Collaborated with clients to guarantee satisfaction.

February 2000 to April 2003
David Traylor Zoo Overland Park, KS Full-time Head ZooKeeper

Installed retaining walls, fences and maintained cages and facilities. Prioritized animal safety and comfort at all times. Worked with several species using knowledge of breed characteristics, as well as the unique needs of each particular animal. To increase population and ensure survival. Vaccinated animals and administered medications orally and intravenously. Restrained and managed scared and active animals. Maintained enrichment programs for animals to keep them active and use to human interaction.

American Academy Of Hair Design
Topeka, KS, United States

Licensed Cosmetologist of hair, level one Esthetician, and Nail Tech.

Continuing Education in Make-up artistry.

Bare Minerals four classes completed.

Certified Chanel specialist.